Deep Listening, Layoff Survivors, and the Future of EX

Inside This Issue:

This week, we're exploring two critical shifts reshaping how organizations understand and support their workforce.

First, the future of employee experience management is here, and it's powered by "deep listening." Our featured analysis of Forrester's latest EX platform evaluation reveals how AI and natural language processing are moving beyond traditional surveys to analyze the "digital exhaust" of daily communications, creating real-time insights into employee sentiment and engagement.

But while technology advances, a concerning blind spot persists. New research from Kahoot! exposes a hidden crisis: 65% of layoff survivors are making costly mistakes due to lack of support, with 77% of Gen Z employees feeling particularly unprepared. As organizations rush to cut costs, they're inadvertently creating a retention time bomb among their remaining workforce.

From breakthrough listening technologies to urgent calls for better survivor support, this week's edition examines both the promise and pitfalls of modern employee experience management.

Featured Insights:

The Future of Work: Deep Listening and AI Reshape Employee Experience Management

The landscape of employee experience management is undergoing a fundamental transformation as organizations move beyond traditional periodic surveys toward "deep listening" powered by AI and natural language processing.

According to Forrester's latest EX platform evaluation, the future lies in analyzing the "digital exhaust" from employees' daily communications and collaborative tools, creating continuous, real-time insights into sentiment and engagement rather than waiting for quarterly feedback cycles.

Read the full article.

The Unseen Impact: How Lack of Support for Layoff Survivors Fuels Costly Mistakes and Exits

A new survey from Kahoot! reveals a critical blind spot in post-layoff strategy: 65% of layoff survivors are making costly mistakes due to lack of support, with the figure jumping to 77% among Gen Z employees. While organizations focus on those who leave, the remaining workforce struggles with increased responsibilities and minimal training, creating a retention crisis that threatens to trigger voluntary "walkouts" among disillusioned survivors.

Read the full article.

Fresh off the Press

Stay current with key headlines and announcements from across the industry.

• Climate’s Hidden Frontline: Why Ocean Workers’ Safety Crisis is a Warning for All Industries

• Navigating the Heatwave: Keeping Employees Productive and Well Amidst Soaring Temperatures

• Beyond Budget: CEOs Prioritise Engagement Over Cost in Workplace Wellness

From Our Vault

Explore the foundations of employee advocacy with our deep dive into when, how, and why employees naturally become champions for their organizations. This essential read examines the psychological and structural factors that transform satisfied workers into authentic brand ambassadors.

Read the full article.

The Extra Point

With all the buzz around AI in EX, consider this: How can technology enhance genuine human connection and understanding in your workplace, rather than just automate it?